Shipping policy
Order Processing
We aim to process and ship all orders within 1–2 business days. Please note that orders are not processed on weekends or public holidays.
Orders placed with DHL Next Day delivery placed after 2:00 pm will be processed on the following working day. Delivery will then occur on the next working day.
During busy periods such as holidays, product launches, or promotional events, processing times may take a little longer. We kindly ask that you allow extra time in transit for delivery during these times.
Important: We are unable to ship aerosol products outside of mainland UK, including Northern Ireland, due to courier and airline restrictions. Any orders placed for aerosols with delivery addresses in these regions will be cancelled and fully refunded.
Domestic Shipping Rates
Shipping fees are calculated and displayed at checkout.
All orders over £49.99 qualify for free domestic shipping within the UK (excluding Northern Ireland).
Please note: Some parcels may exceed the size or weight limits for Royal Mail. In these cases, we will send your order via DHL to ensure safe and efficient delivery. This may occur even if a Royal Mail option is selected at checkout.
UK Shipping Price: (Excluding Northern Ireland)
|
Shipment Method |
Estimated Delivery Time |
Shipment Rate |
|
Royal Mail / Parcel Force 48 |
Delivery Aim 48 hours (2-3 working days) |
£3.50 |
|
Royal Mail / Parcel Force 24 |
Delivery Aim 24 hours (1-2 working days) |
£5.05 |
|
Express DHL Next Day* |
For parcel delivery in the UK before close of business the following working day. *Orders placed by 2pm. |
£6.89 |
Northern Ireland Shipping Price:
| Shipment Method | Estimated Delivery Time | Shipment Rate |
| Royal Mail 48 | Delivery Aim (2 to 4 working days) | £3.50 |
| Express DHL | Delivery Aim (1-2 working days) | £20.99 |
Shipping Policy
Thank you for visiting The Sticky Stuff Store. This page details the terms and conditions of our Shipping Policy.
Shipment Confirmation & Order Tracking
After you’ve placed an order, you will receive an order confirmation email. At this stage, please allow time for order processing.
You will then receive a shipment confirmation email notification once your order has shipped. The shipping confirmation email will contain your order tracking number. Please allow up to 24 hours for this tracking number to become active.
Late, Lost or Damaged Parcels
If your tracking hasn’t updated for 3 working days, or your parcel hasn’t arrived within 2 working days of the estimated delivery date, please get in touch. We’ll chase it with the courier for you.
If a parcel is confirmed lost, we’ll send a replacement or give you a full refund, whichever you prefer.
If your order arrives damaged, please contact us within 48 hours of delivery with a photo of the damage and the packaging, and we’ll put it right.
The quickest way to reach us is live chat (staffed 7am – 10pm), or email Sales@stickystuffstore.com.